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Customer Service Number:

  • (510) 985-7400
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Most Popular Number:

(510) 985-7400
Total calls: 144 Issue resolved: 1 Last call: Dec 6, 2024
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PissedConsumer Reporter

Ask.com has published the number 1-510-985-7400 to contact business representatives for general questions and concerns. That is the only helpline currently available to consult for efficient assistance. Users calling the Ask phone number must provide the required information, including their email, phone number, and address. That would help in identity verification and ensure efficient solutions to their problems. Contacting between Ask customer service hours is also significant in getting a prompt response.

Like the Ask phone number, a single email address is available for all issues and inquiries. The email is hello@ask.com, and it is available to contact the company representatives between office times. However, due to a high request volume, it might not always ensure an efficient response. That makes it less feasible than Ask's customer service number to contact for urgent matters. Customers seeking online assistance with their issues can also send direct messages to the company agents on Facebook, Instagram, Twitter, and LinkedIn. That is the best alternative to the Ask email for general queries and complaints.

Clients seeking to consult Ask customer service in person can arrive at the company headquarters Ask.com, at 555 12th Street, Suite 500, Oakland, California 94607, United States, between office hours. After hearing their problems, the customer care team will provide solutions while ensuring the issue never arises again. Those unable to arrive at the offices can also contact the agents via mail for convenience. However, discussing the matter over the phone is the best option if it is not sensitive.

Customers can consult Ask.com online by visiting the company website and clicking Help on the homepage. You can also click Contact Us for the option to get directed to submit an online request. To do so, select the most relevant option among the Customer Support Request form and Consumer Rights Requests for EEA, UK, CA, and VA. That will lead the form for the respective department to pop up. Complete it by entering the required information and click Submit to relay it to Ask customer service. After reviewing the concern, the support team will respond within two or three business days. You can also browse the FAQs section on the website to resolve general concerns through self-help.

Ask Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Ask Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call Ask is 5109857400.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Ask may ask you for the following information to identify you as a customer: email, phone number or address or zip code.

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PissedConsumer Club

Contact Information

Ask Website:

Ask Help Center:

Corporate Office Address:

Ask.com
555 12th Street, Suite 500
Oakland , California 94607
United States

Ask Rating Based on 12 Reviews

Rating details

1.5
more details
Exchange, Refund and Cancellation Policy
Value for money
Advertised vs Delivered
Warranty

Rating stats

Rating trend

How Good is Ask's Customer Service?

Samone Sbn
Samone Sbn
Feels Disappointed | Aug 16, 2024

I have NOT received a refund of $69 for the monthly subscription that I DID NIT ask for and that I will NEVER use as I VERY SELDOM fly anywhere.
If I was to receive the $69 Full Refund, I would change my review.

Read full quote
Bobbie P Jct
Bobbie P Jct
Feels Disappointed | Apr 09, 2024

Still waiting for my $23 refund

Read full quote
Jayda Ioc
Jayda Ioc
Feels Disappointed | Apr 11, 2023

I have been charged three times for services I didn’t request. No one could answer my question but keep taking out a monthly fee of $30. I want to get my money back and and have this cancelled

Read full quote

Summary of Ask Customer Service Calls

144 TOTAL
CALLS
00:39 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Ask?

Payments and Charges Question:

  • “I don't know why you are charging me 46 dollars when it's only 1 dollar”
  • “Charges to me”
  • “Dispute”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel account”
  • “Cancellation”

Refund Question:

  • “I need my money back”
  • “Refund now”
  • “Still waiting on refund”

Account Question:

  • “Account”
  • “Stop my account. My family said they stopped payments but that did not happen. I’m asking askcrew.com to stop sending debit payments to this account”
  • “You took $46 out of my account and I have not used you guys. I want my money put back in my name is Kristi Adams”

Staff Question:

  • “Need to Speak to customer service”
  • “No service”

Return/ Replace Question:

  • “Return my $46”
  • “Change and problems”

Request for Information Question:

  • “Question about a charge of $46.00”
  • “Question about things”
  • “To question a reoccurring bill of$69.00”

Product/ Service Question:

  • “Need some product manufacturing”

Shipping and Delivery Question:

  • “Wrong order”

Employment Question:

  • “401 K plan”

Other Question:

  • “Scam for scam”
  • “Is this ask-crew?”
  • “Electricity has been out since Tuesday when is it going to be restored?”

Compare Ask Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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